You see the risk. You're emotionally invested. And until now, you've had nowhere to turn. We change that.
The person most worried about an elderly relative's safety online is almost never the elderly person themselves. It's the daughter who found a £400 charge on mum's credit card. The son who discovered dad gave remote access to "Microsoft support." The carer who noticed the resident clicking every link in every email.
These families and carers see the risk clearly, they're emotionally invested, and they're willing to pay for someone who can actually do something about it. But right now, they have nowhere to turn.
The Alzheimer's Society teaches about the condition. Age UK runs basic IT sessions. Nobody teaches families how to practically, technically lock down their loved one's digital life. That's what we do.
"Mum has dementia and keeps answering the phone to scammers — what can I do?"
"Dad insists on doing his own banking online but he's making mistakes."
"My parent lives 200 miles away — how can I protect them remotely?"
"My parent has already been scammed twice — how do I stop it happening again?"
A private meeting with the family member(s) — at your home, your relative's home, or via video call. This is specifically for you, the family, not the elderly person (though they're welcome to be present).
A 2-hour workshop for groups of family carers or professional carers. Run at community centres, carer support groups, care home staff meetings, or Alzheimer's Society sessions.
Full 2-hour workshop outline — everything families and carers need to know.
30 minutes — Making it real, not abstract
Real UK statistics on fraud. Why elderly people are targeted: trust, isolation, unfamiliarity with technology, cognitive decline. The specific scams hitting hardest right now.
AI-cloned voices from a 3-second clip. Perfect phishing emails. Deepfake video calls. AI chatbots posing as customer service. The threat is evolving faster than awareness.
Why cognitive decline dramatically increases vulnerability. Repetition vulnerability. Impaired judgment around money. The guilt and shame factor.
45 minutes — The practical core. Every recommendation is something a non-technical person can realistically do.
Enable auto-updates, configure screen locks, review and remove suspicious apps, check app permissions, set up scam call blocking, and remove stored payment details.
OS updates, antivirus, firewall, browser security, password managers, remove remote access software, and set up proper backups.
Disable voice purchasing on Alexa and Google Home, change default passwords, review data collection, and isolate IoT devices on a guest network.
Bank transaction alerts, spending limits, trusted contacts, Telephone Preference Service, CIFAS protective registration, and Lasting Power of Attorney considerations.
20 minutes — A simple, repeatable 10–15 minute routine
We give families and carers a simple card they can stick on the fridge — a weekly check routine that takes 10–15 minutes and keeps everything secure.
This is a care routine, not an interrogation. "Let's have a look at your phone together over a cup of tea" is much better than "Have you been clicking on things again?"
This is arguably the most important 10 minutes of the entire workshop. Many families either take over entirely (removing all independence) or do nothing (too afraid to intervene). We teach the middle ground — how to protect without patronising, how to help without controlling.
15 minutes — A clear action plan for when (not if) something happens
A quick-reference guide for carers — the warning signs that something may have gone wrong.
Packages arriving that your loved one doesn't remember ordering.
Unfamiliar apps on their phone or tablet that they didn't install.
Transactions they don't recognise or can't explain.
Becoming secretive about who they've been speaking to.
Becoming anxious or confused after using their phone or computer.
Letters, emails, or texts from unfamiliar organisations.
Physical materials that can be used immediately — and shown to other family members, generating word-of-mouth referrals.
Step-by-step instructions for every protective measure covered in the session. Checklists for each device type.
Laminated card designed to be stuck on the fridge. The 10-minute weekly routine at a glance.
Credit-card-sized, laminated reminder of the key safety rules. For your loved one's wallet or purse.